Depositing checks electronically is a new idea to a lot of people, so it's only natural to want more information before you try it. Here's a list of answers to the questions that we are asked most often:
How much does DepositNow cost/where can I find the price?
Because the number of checks and the value of the checks handled varies greatly varies from one business to the next — which can affect the cost significantly — we cannot tell the price for certain until you begin to input your business data. A typical small business can subscribe to DepositNow for less than the cost of standard cable.
What kind of equipment and software will I need to install in order to deposit checks electronically?
All you need is a check scanner certified to work with the DepositNow system. We handle all the processing on our secure servers, so there’s no need to install any complicated software on your computer. Once your account is set up, you can just sign in to our server using your web browser.
Can I process anything other than personal and business checks with DepositNow?
Yes. Under the Check 21 Act, remote deposit also allows the processing of money orders, traveler’s checks, cashier's checks, government checks, warrants and more.
I already have a scanner attached to my computer.
Can I just use it to deposit checks?
In order to comply with the Check-21 Act, scanned checks must meet certain rigid technical requirements. As such, most ordinary scanners will not work. We offer several scanners that meet the legal standards for capturing check images — click here to visit our scanner page.
Will my check scanner work to scan anything besides checks?
Most check scanners currently on the market are only capable of capturing black-and-white images of checks. However, in September 2006, BankServ introduced the DepositNow check and document scanner, which also works as a full-color, two-sided scanner for ordinary media.
Do I have to change banks to use DepositNow?
No change is necessary — DepositNow works with any U.S. bank account. When you enroll, just tell us where to deposit the funds. Your account information is stored behind firewalls, and your private information will never be used for any purpose other than processing your deposits.
How does DepositNow work with my bookkeeping software?
Deposit Now A/R was designed specifically with users of accounting software in mind. The system launches from your accounts receivable screen within QuickBooks, and as you scan checks, DepositNow A/R works with QuickBooks to automatically post your receivables — all in one step, saving you time and increasing the accuracy of your work.
If you use an accounting software system other than QuickBooks, DepositNow can create a file in most popular formats that you can import into your accounting system or Excel. Check back soon — we're planning to add interfaces for other major bookkeeping programs such as Microsoft SBA and Peachtree.
If I deposit a check remotely and it bounces or turns out to be fraudulent, what happens? Is it there any difference from what would happen if I had deposited it at the bank?
It is no different. Banking rules regarding the handling of returned and fraudulent checks are the same, regardless of how the checks are deposited. However, DepositNow may provide you with a faster notice if there's a problem. If a check is returned for insufficient funds, it can simply be submitted electronically a second time.
What do I do with a check after I scan it?
Save it for 14 days in case of technical problems, then shred it. Images are securely stored on our computers and are accessible by you over the Internet 24 hours a day.
How difficult is it to learn how to use DepositNow? Will I need any special training?
DepositNow is remarkably easy to set up and learn. If you have a question that wasn't answered on this page, or if you'd like a demonstration, contact us.